TABLE OF CONTENTS

• Where to Find the Call Forwarding option?
  • Step 1: Navigate to Manage Numbers
  • Step 2: Navigate to Edit Configuration Option
• Voice AI WITHOUT Call Forwarding
• Voice AI WITH Call Forwarding

Where to Find the Call Forwarding option?

**Step 1:**Navigate to Manage Numbers

1. Click on Settings from your sub-account.
2. Click on the Phone Numbers tab.
3. List of available numbers for the sub-account will show under Manage****Numbers tab.

**Step 2:**Navigate to Edit Configuration Option

1. Click on the Three Dots beside the number you want to configure.
2. Click on the Edit Configuration option from the pop-up.
3. You will see the Forward Calls to option in the configuration window.

Voice AI WITHOUT Call Forwarding

There are many reasons why sending your inbound calls directly to your Voice AI Agents would be beneficial, but the most likely scenario is that you are just too busy to answer the phone all day. If this is the case, the Voice AI Agent will be your personal office employee, answering calls, fielding leads, and collecting customer information for further follow-up!

To setup your Voice AI call flow so that your AI Agent always picks up the inbound call:

• Do NOT assign your default account phone number to your AI Agent.
• Do NOT assign call forwarding to the phone number assigned to your AI Agent.

Voice AI WITH Call Forwarding

If you are forwarding inbound calls to your office or cell phone, you will need to adjust your setup slightly so that your Voice AI Agent will still answer calls when you are unavailable.

To setup your Voice AI call flow so that your AI Agent picks up missed calls, you can setup one of the following scenarios:

• Assign your default account phone number to your AI Agent.
• Assign call forwarding to the phone number assigned to your AI Agent.