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Phone SystemPhone numbersBuying a Twilio Number in Your Own Twilio Account Connected to TWIM CRM

Buying a Twilio Number in Your Own Twilio Account Connected to TWIM CRM

Modified on: Wed, 9 Jul, 2025 at 7:27 AM

Overview

If you’re using your own Twilio account connected to TWIM CRM, any numbers you purchase directly in your Twilio console can automatically reflect in your TWIM CRM location.

This guide walks you through the step-by-step process to buy a phone number from your Twilio console while ensuring it becomes immediately available inside your TWIM CRM account.

Steps to Purchase a Twilio Number and Reflect It in TWIM CRM

Step 1: Log in to Twilio

  • Go to https://www.twilio.com/login  and log in to your account.
  • At the top of the dashboard, locate your Main Account, click it, and select the relevant Sub-account.

Note:If you have multiple sub-accounts in Twilio and are unsure which one to select, you can retrieve the correct Account SID from TWIM CRM.

To do this:

  • Go to TWIM CRM Agency View > Settings > Phone Integration > Sub-account Settings.
  • Find and copy the Account SID for the specific location.

Step 2: Locate the Sub-account in Twilio

  • Return to the Twilio dashboard.
  • Use the Account SID copied from TWIM CRM to search for and switch into the correct Twilio sub-account.
  • Paste the Account SID in Twilio’s account switcher and select it.

Step 3: Navigate to Purchase a Number

  • In the left-hand sidebar of the Twilio console, go to:
    Develop > Phone Numbers > Manage > Buy a Number.

Step 4: Choose the Country

  • In the country dropdown menu (top-left corner), type and select your desired country (e.g., Australia).
  • Twilio will now display a list of local phone numbers with voice capabilities only.

Step 5: Use Advanced Search to Find Mobile Numbers

  • Click on Advanced Search.
  • Uncheck the Local number option and search again.
  • This will now display mobile phone numbers available for purchase with the selected capabilities (e.g., voice, SMS).

Step 6: Finalize and Verify in TWIM CRM

  • After purchasing the desired number, return to your TWIM CRM location.
  • Navigate to Settings > Phone Numbers.
  • You should now see the newly purchased Twilio number automatically reflected in the list.

Frequently asked question

Q1)**Will the newly purchased Twilio number automatically appear in my TWIM CRM location?**

**A)**Yes. As long as your Twilio sub-account is properly connected to the correct TWIM CRM location, the number will sync automatically and appear under Settings > Phone Numbers in the location.

Q2)**How do I make sure I’m using the correct Twilio sub-account?**

**A)**You can confirm the correct sub-account by:

  • Going to your TWIM CRM Agency view > Settings > Phone Integration > Sub-account Settings
  • Copying the Account SID linked to the location
  • Using that SID to search and switch to the correct sub-account in Twilio

Q)Do I need to configure anything else after buying the number?

**A)**No additional configuration is required if your Twilio account is correctly integrated with TWIM CRM. The number should be fully functional for workflows, conversations, and calls.

  • How to request a number that’s not available?
  • How to Purchase a Phone Number in a Sub-Account
  • Physical VoIP Deskphones (SIP)
  • Enabling Twilio Rebilling For Customers Who Want Use Their Own Twilio Account
  • Why You Can’t Delete a Twilio Subaccount from the TWIM CRM?
  • Moving Phone Numbers: Migration Guide
  • Call disconnected in mobile app only
  • How to Restore a Deleted Phone Number
Moving Numbers across Sub-Accounts (Same Agency)Overview of Phone Number Configuration Options