TABLE OF CONTENTS

• What is SMS Restriction History?
• Where to find the SMS Restriction Log
• Using the Restriction Log
• Threshold guidance
• What are the error and opt-out rates good for having a threshold?
• Frequently Asked Questions

What is SMS Restriction History?

The SMS Restriction History dashboard provides businesses with a transparent way to track and manage their SMS sending activities. Logging warnings and restrictions helps users stay compliant with carrier guidelines and avoid disruptions in communication. A read‑only log showing warnings and temporary sending restrictions triggered by carrier‑ or policy‑driven thresholds. Typical causes include:

• Daily/Weekly sending limit violations
• High opt‑out rate
• High delivery error rate (including carrier filtering such as Error 30007)

Example:

If a campaign generates a 6% opt‑out rate—above the 2–3% target you should stay under—the sub‑account may receive a temporary restriction. The log captures the date, time, and additional details so you can investigate and avoid repeats.

Where to find the SMS Restriction Log

Navigate to Location → Settings → Phone Numbers → Advanced Settings (top‑right). In the far‑right tab, click Restriction History to view events for the sub‑account.

Using the Restriction Log

The table lists each restriction event with:

• Date — when the warning or restriction occurred
• Restriction Type — Warning or Temporary Restriction
• Restriction Reason — e.g., Opt‑out rate exceeded threshold
• Percentage / Count — the measured value at the time (e.g., opt‑out %)
• Additional Details — related metrics such as Error Rate

Threshold guidance

• **Opt‑out rate:**Target: stay below 2–3% to avoid risk. Good: 0–1%. At 3%, the sub‑account is locked for 24 hours.
• Delivery error rate: Good: 0–6%. At 10%, the sub‑account is locked for 24 hours.

What are the error and opt-out rates good for having a threshold?

1. A High Opt-Out****rateindicates that contacts receiving your messages have objected, generated complaints, or marked your SMS as spam. A good opt-out rate is typically in the range of 0—1%. Once the opt-out rate hits 3%, the sub-account will be locked for sending text messages for 24 hours.
2. A High Delivery Error Rate indicates that you are sending SMS to contacts that are no longer in service, are unreachable, or use a non-SMS-capable device, such as a landline. This may also mean that external carrier filters are refusing to deliver your SMS due to bad sending behavior in the past. A good error rate is typically in the range of 0—6%. Once the error rate hits 10%, the sub-account will be locked for sending text messages for 24 hours.

Frequently Asked Questions

Q. Does Restriction History show real‑time data?
It records events with timestamps; use date filters to explore windows of time.

Q. Will I see both warnings and temporary restrictions?
Yes—the log includes warnings and temporary restrictions along with the reason and measured values.

Q. How do I lower my error rate?
Clean lists regularly, remove landlines, verify numbers during capture, and avoid content patterns that trigger filtering.