TABLE OF CONTENTS
- Overview of Multiple Chat Widgets
- Key Benefits of Using Multiple Chat Widgets
- Create Multiple Chat Widgets (Prerequisite)
- Set the Site‑Wide Chat Widget
- Assign Page-Specific Chat Widgets
- Frequently Asked Questions
Overview of Multiple Chat Widgets
Multiple Chat Widgets allow you to run more than one chat widget within the same TWIM CRM account. Each widget can have its own branding, channels, and behavior so you can provide the most relevant experience across different funnels/sites. Using purpose-built widgets improves conversions while still keeping conversations all in one place!
Key Benefits of Using Multiple Chat Widgets
- **Targeted Experience:**Add multiple chat widgets with different designs and customizations on different sites.
- **Hassle-Free Updates:**You do not need to reinstall the code when making changes or updating widget settings.
- Maintenance Efficiency: Update each widget’s settings without disrupting other pages or funnels.
- **Flexibility:**Set a default widget for the whole site or on a page-by-page basis.
Create Multiple Chat Widgets (Prerequisite)
Before assigning chat widgets to your sites, you must first create the widgets you plan to use. Follow the steps below to create multiple chat widgets before getting started. If you already have multiple chat widgets, you can skip this section.
- Navigate to Sites > Chat Widget
- Select the blue**+ New**button
- Select the type of chat widget you would like to create. For more information on each type of chat widget, click here.
Set the Site‑Wide Chat Widget
Selecting a chat widget at the site level applies one widget across the entire website or funnel. This allows you to choose from all chat widgets you have created and assign different widgets to each of your sites.
To select a chat widget for a site, follow these steps:
- Navigate to Sites→Websites or Funnels, then select the website you would like to edit.
- Go to the Settingstab. Use the Chat Widget dropdown to scroll through all created Chat Widgets and select the one that you want applied to this site.
Assign Page-Specific Chat Widgets
Use a per‑page code embed to show a Chat Widget only on specific pages or funnel steps within your website or funnel! This method gives fine‑grained control over the user’s experience.
To assign a chat widget to a single page, follow these steps:
- Navigate to Sites→Websites or Funnels, then select the website you would like to edit.
- Go to the Settingstab. Ensure the Chat Widget dropdown is set to “None” then Save.
- Navigate to Sites→ Chat Widgets, open the chat widget you want, click Get Codeand copy the code snippet.
- Open the Page Editor for the target page/step. Click Add Element (+), find Code, and drag it onto the canvas.
- Select the Codeelement. In the right settings panel, click **Open Code Editor,**paste the code snippet and click Save.
Frequently Asked Questions
Q: Do I need to reinstall code after changing widget styles or settings?
No, the Chat Widget will update automatically to match your changes.
Q: Which widget shows if I configure the chat Widget under Settings and using a code element?
If both are configured, the Settings selection takes precedence. Only the widget selected under Settings will show.
Q: Will All-in-One Chat Widget replace multiple widgets?
The All-in-One option centralizes channels in a single widget. You can still run multiple widgets when you want different designs or CTAs per page or site.
Q: How do I verify the correct widget is active on a page?
You can use the Preview feature within the editor to view what widget is active on the page.
Related Articles
- Getting Started with Chat Widget
- How to Use the All-in-One Chat Widget
- Facebook and Instagram Chat Widgets
- Voice AI Chat Widget
- How to Use the ‘Live Chat’ Chat Widget
Related Articles
- Getting Started with Chat Widget
- Chat Widget Integration with the Client Portal
- How to Use the All-in-One Chat Widget
- Facebook and Instagram Chat Widgets
- Getting Started - Setup Live Chat Widget
- How to Install TWIM CRM’s Chat Widget