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Phone SystemGeneral5% Stripe Markup Removed From All Phone System Charges

TABLE OF CONTENTS

What Changed

TWIM CRM previously added a 5% markup to certain Phone System fees to offset Stripe processing costs.

As of October 1, 2025, this markup has been permanently removed.

TWIM CRM now covers Stripe’s processing fee internally, allowing all Phone System usage charges to appear at exact carrier passthrough cost.

Key Benefits

  • Transparent Billing — No more confusing markup or uplifted fees.
  • Lower Usage Costs — You pay only what the carrier charges.
  • Improved Compliance — Passthrough telecom fees remain non-taxable.
  • Consistency Across Phone System Features — SMS, MMS, A2P, Voice Intelligence, and Polly all follow the same passthrough billing model.

Messaging Charges Now at Passthrough Cost

The following messaging items now reflect true carrier pricing:

  • SMS carrier fees
  • MMS carrier fees
  • A2P 10DLC brand registration
  • A2P 10DLC campaign registration
  • Group messaging user fees

Voice Charges Now at Passthrough Cost

The following voice-related services now bill at exact passthrough cost:

  • Verified Caller ID
  • Voice Intelligence
  • Call transcription
  • Amazon Polly (text-to-speech)

How Billing Statements Look Now

Billing statements no longer include:

  • A 5% uplift
  • “Processing fees”
  • “×1.05” multipliers

You will now see only the raw carrier rate.

Tax Compliance Improvements

Passthrough telecommunications fees are typically non-taxable. Removing the markup ensures all Phone System usage remains categorized correctly and avoids tax-related inconsistencies across jurisdictions.

How to Verify the Updated Billing in Your Account

Follow these steps to confirm the 5% markup has been removed using the updated Wallet & Transactions page.

**Step 1:**Go to Agency View → Settings → Billing

**Step 2:**Select Wallet & Transactions → Detailed Transactions

This area displays all recent Phone System usage charges.

**Step 3:**Use Advanced Filters to Confirm Passthrough Pricing

  • Filter for Phone System usage.
  • Verify that the Total Amount for each entry equals the carrier rate with no markup applied.

**Step 4:**Export Usage as CSV

If you want to confirm accuracy, you can export your usage and compare it with Twilio’s public carrier pricing.

Frequently Asked Questions

Do I need to modify SaaS reselling prices?

No. Your custom SaaS markups remain unchanged.

Will my wallet last longer now?

Yes. Because charges are lower, your credits deplete more slowly.

Did TWIM CRM update past invoices?

No. Past invoices remain unchanged. The update applies only to usage on or after October 1, 2025.

Does this affect messaging discounts?

No. Discounts continue to apply, now calculated against true passthrough cost.

Does Auto-Recharge behavior change?

No. Auto-Recharge continues to work the same way as before.

  • LC Phone Pricing & Billing Guide
  • Understanding A2P 10DLC Messaging Fees: Registration, Monthly, and Carrier Costs

  • Activate SaaS Mode, Request Payment, and Configure Phone Rebilling
  • Rebilling, Reselling, and Wallets Explained
  • How to Analyze an Agency’s Spending on LC Communications
  • SaaS Bulk Rebilling Setup for Multiple Sub-Accounts
  • SaaS Wallet Credit Management - Sub Account Level
  • SaaS: Multiple Payment Providers/UI Enhancement
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