TABLE OF CONTENTS
- Step 1: Go to the Account dropdown on the top-right menu, click on Subaccounts
- [Step 2: If there are too many subaccounts inside Twilio, you can go back to TWIM CRM and copy the Account SIN for that location to search in Twilio:](#Step-2%3A-If-there-are-too-many-subaccounts-inside-Twilio,-you-can-go-back-to-TWIM CRM-and-copy-the-Account-SIN-for-that-location-to-search-in-Twilio%3A)
- [Step 3: Search based on the Twilio Subaccount SID in TWIM CRM agency settings -> Twilio](#Step-3%3A-Search-based-on-the-Twilio-Subaccount-SID-in-TWIM CRM-agency-settings—%3E-Twilio)Paste the Account SID here and click on it:
- Step 4: Click into the subaccount so you will see there’s an orange text on the top left:
- Step 5: Click Monitor -> Logs -> Calls
- Frequently Asked Questions
Troubleshooting tips when call events don’t seem to be working:
Step 1: Go to the Account dropdown on the top-right menu, click on Subaccounts
Step 2: If there are too many subaccounts inside Twilio, you can go back to TWIM CRM and copy the Account SIN for that location to search in Twilio:
https://app.goTWIM CRM.com/settings/twilio
Step 3: Search based on the Twilio Subaccount SID in TWIM CRM agency settings -> Twilio
Paste the Account SID here and click on it:
Step 4: Click into the subaccount so you will see there’s an orange text on the top left:
Step 5: Click Monitor -> Logs -> Calls
Frequently Asked Questions
Currently no frequently asked questions. Submit feedback on this article to help is add questions to this section!