TABLE OF CONTENTS

• Step 1: Click on ‘Reactivate Account’ on the lockout screen
• Step 2: Go to Agency Settings > Billing > Payments
• Step 3: Under the ‘Payments History’ section, identify the most recent failed invoice for your subscription, and hit ‘Retry’
• Step 4: The 3DS pop-up will open with your bank’s website. Please follow the instructions there to authorize the payment

Step 1: Click on ‘Reactivate Account’ on the lockout screen

• You will be logged in to your account. This is temporary access though, since your payment is still pending and needs to be authorized by you in the following steps.

Step 2: Go to Agency Settings > Billing > Payments

Step 3: Under the ‘Payments History’ section, identify the most recent failed invoice for your subscription, and hit ‘Retry’

Step 4: The 3DS pop-up will open with your bank’s website. Please follow the instructions there to authorize the payment.

Congratulations! Your TWIM CRM account will be reactivated upon successful precessing of the payment.