TABLE OF CONTENTS
Understand the components of the Workflow Action to configure the AI bot as per your needs
Components of the Workflow Action
Calendar
This Calendar will be used to fetch available slots and suggest them to the contact and once selected by the contact, the appointment will be booked on this calendar.
Personality and Additional Instructions
Use these prompt boxes to add personality and instructions to the AI to best suit your brand voice and increase the probability of getting the appointment booked
Maximum Messages Limit before it goes to “APPOINTMENT NOT BOOKED”
This is the maximum number of messages within which the AI bot will try to book an appointment and it it fails, it will send the contact down the “Appointment not Booked” branch.
Time Out Value and Unit
The time for which the AI bot waits for the contact to respond back to its answer. If the contact doesn’t respond in the specified time, the contact is sent down the “Time Out” branch.
Channel
The conversation channel on which the AI bot will respond to the contact. Current support Channels are SMS, FB and IG
Don’t let the bot send confirmation message
By default, the AI bot sends the booking confirmation message (Example: Great, you are booked for 12th August at 6pm) once an appointment is booked. Checking this box will stop the AI bot from sending the confirmation message and the contact will directly be sent down the “Appointment Booked” branch as soon as appointment is booked