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reputation-management-reviewsReview RequestsReputation Management- Adding Multiple Review Links to Emails

TABLE OF CONTENTS

What is the Multiple Review Links Feature?

This new Reputation Management feature lets you add multiple review links (like Google, Facebook, and others) directly into your email templates. It automatically pulls in all your connected review platforms and gives you easy options to customize the text, order, and visibility of each link.

By showing several review destinations in one email, customers can choose the platform they prefer—making it easier for them to leave a review and boosting your chances of getting more responses.

These benefits focus on driving more completed reviews with less manual effort while keeping your messaging on brand.

  • Brand choice: Give customers multiple platforms to pick from, meeting them where they already are.
  • Higher conversions: Reduce drop-off by removing the “wrong platform” dead end.
  • Flexible copy: Customize the link text to match your brand voice and call to action.
  • Fewer mistakes: Auto-validation helps catch malformed or incorrect URLs before sending.
  • Simple control: Reorder, hide/unhide, or delete links without changing your integrations.

Follow these steps to add multiple platforms to a single review-request email:

  1. Navigate to Reputation → Settings → Email****Requests
  2. Click on + Create Newor Edit an Existing Template.
  3. Drag and Drop the Review Links element in the builder. (pre-selects any connected review platforms)
  4. Add or Edit or Deselect platform URLs as needed.
  5. Customize link text (e.g., “Leave a review on Google”).
  6. If you have multiple GBPs connected, select the specific GBP location.
  7. Reorder links by dragging.
  8. Confirm there are no validation errors.
  9. Save your template, Preview, and Send (or use it in recurring or workflow-driven review requests).

Frequently Asked Questions

**Q: Do I need to enable anything to see Review Links?**No. Once your review platforms are connected, they’ll appear automatically in the Review Links component.

**Q: What if I don’t see any platforms listed?**Connect your review platforms in Reputation → Settings → Integrations, then return to the Email Builder and open Review Links.

**Q: Can I customize the call-to-action (CTA) text for each link?**Yes. You can edit the text for each platform so it matches your brand voice.

**Q: Is it possible to reorder or remove review links once added?**Yes. You can reorder, select/unselect, or delete each link directly in the email builder.

**Q: Is there a limit to how many links I can add?**You can add multiple links to one email. For best readability, keep the list concise.

**Q: How does auto-validation work for review links?**The component automatically checks each link to ensure it’s valid, reducing the chance of broken or incorrect URLs.

**Q: Do I need to disconnect a platform to hide it from an email?**No. Simply unselect the platform in the template to hide it without removing the integration.

**Q: Can I use these templates in automations or recurring sends?**Yes. Save your template and use it in recurring review emails or the Review Request workflow action.

  • How to Send Review Requests
  • Integrating Multiple Review Platforms to manage and monitor reviews
  • Reputation Management: Personalize Recurring Emails with Custom Templates
  • Getting Started with Reviews AI Agents
  • Spam Detection of Reviews
  • Reputation Management: Personalize Recurring Emails with Custom Templates
  • How to Customize the Review Request Messages (SMS/Email)
  • Blacklisted Domain or IP - Remove from Blocklists and Restore Delivery
  • Reputation Management - Market Comparison & why you should choose GHL to boost your online reputation
  • Reputation Management - Video Testimonials
  • How to send recurring emails with multiple email templates
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