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AI EmployeeVoice AI Number Pool Support in Voice AI Agents

TABLE OF CONTENTS

Key Benefits of Number Pool Support

  • Single-Agent Efficiency: Handle calls to multiple numbers with one agent, reducing the need to create and manage separate agents.
  • Streamlined Workflow: Centralizes call routing, simplifying operations and minimizing redundancy.

How to Assign a Number Pool to a Voice AI Agent

Step 1: Access Voice AI Agent Settings

  1. Log in to your TWIM CRM account.
  2. From the left-hand menu, click on AI Agents.
  3. In the top navigation bar, select Voice AI.

Step 2: Choose or Create a Voice AI Agent

  1. Click on + Create Agent to make a new agent, or

  2. Choose an existing one from your Agent List:

    • Click directly on the agent’s name, or
    • Click the three-dot menu next to the agent and select Edit.

Step 3: Open the Phone & Availability Tab

  1. Inside the agent editor, click on the Phone & Availability tab.
  2. Locate the section labeled Phone Number / Number Pool.

Step 4: Assign a Number Pool

  1. Click on the Phone Number / Number Pool dropdown.

  2. Select the Number Pool you want to assign to this Voice AI Agent.

    • Only pre-created number pools will appear in the list.
    • You must create a number pool before this step if none exist.

**Step 5:**Save the Configuration

  1. After selecting the desired number pool, click the Save button.
  2. Your selected number pool is now successfully assigned to the agent.
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