What is Manage Commenting on Your Posts?

Managing commenting allows community members, channel managers, and admins to control whether others can reply to a post. This feature supports intentional communication by giving you flexibility to decide when a post invites discussion and when it should remain read-only. Understanding how commenting controls work helps you create clearer, more organized channels across your Communities.

TWIM CRM’s Manage Commenting on Your Posts feature lets you turn comments on or off for any post type inside Communities. You can choose the comment setting while creating a post or update it at any time after publishing. This feature applies to updates, discussions, resources, and posts in announcement channels.

Key Benefits of Manage Commenting

Learning the advantages of comment control helps you choose the right engagement style for each post. These benefits clarify when enabling or disabling comments can improve channel organization, reduce moderation, or encourage meaningful interaction.

Conversation control: Keep channels focused by preventing off-topic or unnecessary replies.
Lower moderation workload: Reduces unwanted comments and helps minimize spam.
Flexible engagement: Authors can re-enable comments later if they want to open feedback or discussion.
More dynamic announcement channels: Members can now comment on new announcement posts unless disabled.
Clear member experience: When comments are off, users immediately see a message instead of an active comment bar.

Who Can Manage Comments

Only the following roles can turn comments on or off:

The post author
Channel managers
Workspace admins

Turn Off Comments While Creating a Post

Choosing the comment setting during post creation helps you set expectations from the start. This gives you control over whether a post should be interactive or strictly informational before it goes live.

When creating a post inside Communities, you’ll see a Turn off commenting toggle in the post editor. Switching it on publishes the post as read-only. Members will not see a comment box, and a clear message will indicate that commenting is disabled. This is helpful for announcements, policy updates, or any post that doesn’t require discussion.

Adjust Comment Settings After Publishing

Commenting needs may change over time, and the ability to update settings after publishing ensures you can adapt posts without creating duplicates or losing existing engagement.

After a post is published, the post author, channel managers, and workspace admins can change comment settings at any time. Simply open the three dots menu on the post and select Turn off comments or Turn on comments.

Commenting turns off instantly for all members.
Existing comments are hidden, not deleted.
Re-enabling comments restores all previously visible replies.

How To Set Up Manage Commenting

Proper setup ensures you use commenting controls consistently across your community. These steps guide you through choosing the correct engagement type for each post and adjusting settings later when needed.

Open the Communities Groups Page

To access your community, begin by navigating to the Memberships section in your left sidebar. From the top navigation bar, hover over Communities, then click Groups.

Select the Community You Want to Enter

On the Community Groups page, locate the community you want to manage. Click the Login button to enter that community space.

Go to the Discussion Tab

Once inside the community, you will land on the main home screen. Select the Discussion tab from the top navigation to begin creating or managing posts.

Create a New Post

Click into the post creation box where you can add your post title and content. Here, you will also see the Enable Comments toggle, which lets you decide whether members can reply.

Enable Comments Toggle

Enable Comments ON → members can reply to your post.
Enable Comments OFF → the post will be published in read-only mode with no comment bar shown.

Change Comment Settings After Publishing

Disable Comments on a Published Post

After your post is published, you can change the comment settings at any time. Click the ⋯ (ellipsis) menu on the post, then select Disable Comments.

This immediately hides the comment box and displays a notice that comments are disabled.

Enable Comments Again

To re-open the discussion, click the ⋯ (ellipsis) menu on the same post and select Enable Comments. All previously hidden comments will reappear automatically.

Frequently Asked Questions

Q: Does disabling comments delete existing replies?

No. Replies are only hidden. When you turn comments back on, all existing comments return.

Q: Who can change comment settings on a post?

The post author, any channel manager, and workspace admins.

Q: Can I change comment settings on mobile?

Yes. The mobile post editor and the mobile ⋯ menu contain the same comment toggle options.

Q: Will members get a notification when comments are re-enabled?

No. Notifications are not sent when comment settings change.

Q: Does this feature affect comments on posts published through Social Planner?

No. Comment control applies only to Communities posts, not external social media posts.

Q: Can members still like a post when comments are off?

Yes. Disabling comments only affects replies, not reactions.

Content Management in Communities
How to Setup, Customize, and Manage Your Communities
Unified Search for Posts and Comments in Communities
Manage Comments in Social Planner
Communities – Tagging Channels and Events in Posts/Comments

Communities - How to Manage Content
How to schedule post for your communities from Social Planner?
Communities - Automatic Newsletters
Communities - Tagging Channels and Events in Posts/Comments
Tagging Courses in a Communities Post/Comment
Notifications inside Client Portal

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