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Phone SystemLC Phone SystemRegulatory Bundle and Address Creation for Sub-Accounts

TABLE OF CONTENTS

What is a Regulatory Bundle?

Address and Regulatory Bundles help meet carrier and local regulations for phone number provisioning. Address Bundles capture business identity and address. Regulatory Bundles link your business to country- or number-type rules so numbers can be provisioned without rejection.

Key points:

  • Address Bundle: Business identity and address details.
  • Regulatory Bundle: Compliance documents for a country/number type.
  • Some countries require both to purchase or move numbers.

Auto-population of Business Details

When creating a new Address Bundle, fields are pre-filled using data from the location profile when available. The following fields can auto-populate and remain editable:

  • Business name
  • Address line 1
  • Address line 2
  • City
  • State
  • Postal code

If any location data is missing, the corresponding fields remain blank and can be filled in manually.

Key Benefits of Bundles

Submitting a regulatory bundle is essential for purchasing international phone numbers in compliance with regional laws. This process ensures verified identity, prevents telecom issues, and simplifies global number management across your agency.

  • **Compliance with Local Telecom Regulations:**Meets legal requirements in regulated countries to activate and maintain phone numbers.
  • **Improved Deliverability and Service Quality:**Verified bundles reduce the risk of carrier filtering, suspension, or number removal.
  • **In-App Management:**Allows regulatory bundles to be created and submitted directly inside TWIM CRM — no need to leave the platform.
  • **Faster Setup with Built-In Compliance Tab:**For LC Phone users, the Compliance tab streamlines document upload and address validation.
  • Deletion safeguards: confirmation modal with Type, Country, and Bundle ID; deletion disabled when bundles/addresses are in use.
  • Auto-populated address: business name and address fields pre-fill from the location profile; fields remain editable.
  • Guided selection: Address Bundle is pre-selected in the bundle picker with clear descriptions and Learn More links for faster, correct choices.

How to Create a Regulatory Bundle

LC Phone users can create and manage regulatory bundles directly within TWIM CRM using the built-in Compliance tab in each Sub-Account.

**Step 1:**Navigate to Regulatory Bundle/Address

  • Navigate to the desired Sub-Account in your TWIM CRM Agency Dashboard.
  • Open the Settingsnavigation menu on the left side of the page
  • Choose the tab labeled Phone Numbers on the left
  • Select the tab labeled Regulatory Bundle/Address at the top

**Step 2:**Create a New Address Bundle

  1. Click the blue button in the upper left labelled **+**Create
  2. A popup will appear with the options of Address Bundle or Regulatory Bundle. Select Address Bundle.
  3. Fill out requested business information including Business/Individual Name, Full Street Address, City, State/Province, Postal Code and Country
  4. Click on Submit.

**Step 3:**Create a Regulatory Bundle

  • Click the blue button in the upper left labelled **+**Create
  • A popup will appear with the options of Address Bundle or Regulatory Bundle. Select Regulatory Bundle.
  • Using the Select Countydropdown menu, select the desired country
  • Using the Select Number Typeselector, choose the type of number desired
  • Fill out requested Business Information.
  • Upload Supporting Documents.
  • Submit bundle for review

Assigning a Regulatory Bundle to a Phone Number

Once a regulatory bundle is approved, it must be assigned to the number you’re purchasing. This step is required to activate regulated numbers and verify compliance before use.

  1. Click on Settingsfrom your sub-account**.**
  2. Click onPhone Numbers.
  3. Click + Add Numberbutton and select Add Phone Number from the dropdown.
  4. Select the desired Country and a Number.
  5. If the number requires a regulatory bundle, you’ll see Required under the Address Requirement column.
  6. Click on the Proceed to Buy button.
  7. Use the dropdown to assign your approved R****egulatory bundle.
  8. Click on Proceed to Buy button to complete the purchase.

Manage & Delete Bundles and Addresses

To reduce accidental removals and protect active services, bundle and address deletion now includes safeguards.

Deletion confirmation modal

  • When deletion is initiated for a Regulatory Bundle or an Address Bundle, a confirmation modal appears before the action completes.
  • The modal clearly displays Type, Country, and Bundle ID so you can verify the correct item.
  • You can confirm or cancel the deletion from the modal.

Frequently Asked Questions

Q: What is a regulatory bundle, and why is it needed?
A regulatory bundle is a set of documents used to verify the identity and location of a person or business. It’s required to purchase phone numbers in countries with telecom regulations, ensuring legal use and compliance.

Q: Where do I create a regulatory bundle in TWIM CRM?
Go to the Sub-Account, click Phone Numbers, and then open the Compliance tab. From there, click Create Bundle to begin the submission process.

Q: What documents are required to create a bundle?
Many countries require supporting documents (like proof of address, business registration and identity). Requirements vary by country and use type (personal or business).

Q: How long does bundle approval take?
Most regulatory bundles are reviewed and approved within 72 hours. Ensure your documents are clear and accurate to avoid delays.

Q: Can I reuse a bundle for multiple phone numbers?
Yes. Once approved, a regulatory bundle can be used for additional phone numbers, as long as they fall under the same regulation and region.

Q: What happens if my bundle is rejected?
You’ll receive a reason for rejection. You can update the documents or details and resubmit the bundle for another review.

Q: Can I edit or delete an existing bundle?
Bundles cannot be edited once submitted, but you can create a new bundle and use that instead. Deletion options depend on review status and assignment history.

  • How to Purchase a Phone Number in a Sub-Account
  • Create Regulatory Bundle from within the Web App
  • Regulatory Bundle Creation and View for LC Phone Accounts
  • How do I migrate my agency and sub-account over to LC Phone?
  • What is LC - Phone System?
  • How to buy a toll free number inside GHL?
  • How do I migrate my agency and sub-account over to LC Phone?
  • Moving Phone Numbers: Migration Guide
  • Migrating International Numbers(Twilio to LC Phone)
  • Moving Phone Numbers across accounts (US and International)
  • What is LC (Lead Connector) Phone System?
  • How to request a number that’s not available?
Why is your account suspendedWhat is LC (Lead Connector) Phone System?